Leading with Empathy

I have written before that a positive work climate starts at the top with leaders investing time in people and showing that they care. A core skill is empathy, which Inc.com columnist Justin Bariso describes as, “understanding others’ thoughts and feelings to help you connect with them. Instead of judging or labeling others, you work hard to see things through their eyes.”

Bariso goes on to add this important perspective: “Empathy doesn’t necessarily mean agreeing with another person’s point of view. Rather, it’s about striving to understand.”

I define leadership as actions and behaviors that influence the actions and behaviors of others. Under this definition, most people exhibit leadership skills every day, often without even thinking of themselves as leaders. Research has shown that only a very small percentage of people lack leadership potential -- don’t ever sell yourself short!

It is incumbent on all of us, whether in formal leadership roles or not, to continually learn and grow. Empathy and emotional intelligence are areas where most can benefit from personal improvement. Aside from the benefit to yourself, those you interact with will greatly benefit, too. If you are a business leader, it might even improve your bottom line.

How are you doing when it comes to applying empathy, curiosity and listening skills in your life and work?  What areas could use improvement and what steps could you take to up your emotional intelligence game? 

We each have an extraordinary opportunity to make a difference in people’s lives, including our own. Don’t underestimate your impact! 

You can read more in my recent column in the New Hampshire Business Review here.