How to Disagree Without Being Disagreeable

This was my topic as a recent panelist on the ICMA (International City/County Management Association) webinar “Fostering Civil Discourse – How Do We Talk About Issues That Matter.”  More than 120 people attended. I shared Braver Angels background information on polarization and introduced the key LAPP skills (Listen, Acknowledge, Pivot, and offer Perspective). The session was well received with chat comments including: "Well done Douglass!" "Great information," "Thank you for this information and being a volunteer," "Great conversation!" "So glad I joined today,” and "Thank you to all participants!  It has been a pleasure to spend time with you today!!"