Key Communication, Listening and Feedback Skills

The most successful leaders understand that it is important to communicate clearly, both in writing and verbally. Effective communication is:

·        Timely and well planned

·        Clear and unambiguous

·        Short and to the point

·        Consistent over time (and, when things change, there is a clear explanation)

·        Regular and ongoing (even when you don’t have much new to say).

 Further considerations include:

·        Actions and body language align with words -- avoid mixed messages!

·        Values and purpose are clear and understood

·        Know your audience

·        Focus on who needs to know what information

·        The “why” of decisions is clearly explained.

Consider the best way to deliver different kinds of communication with options including one-on-one, face-to-face; written via note, email, or text message; or shared verbally in a group setting. Thoughtful planning is essential!

Effective listening is important: listening to understand as opposed to listening to respond. In What You Don’t Know About Listening Could Fill a Book, Jon White and Alexandra Taketa argue that asking open-ended “what” questions, offered in the spirit of curiosity, is the most important listening skill.

Giving and receiving feedback is essential to address workplace issues and help people grow – including yourself! Great feedback is offered in the spirit espoused by Abraham Lincoln: "He has the right to criticize who has the heart to help." Be calm, open, and supportive, focusing on the behavior and not the person. Communicate clear expectations, and avoid engaging when people are highly emotional or in the presence of others.  

All this is a lot to consider, but when one or more of these elements are missing, communication can be ineffective, people may become cynical, and rumors can circulate. This diminishes morale and workplace productivity. “They don’t really mean what they say,” is a common workplace complaint! The most effective leaders continuously reflect on their impact and seek ways to up their leadership communication game.  

You can read my full column on this topic in the April 9 edition of the New Hampshire Business Review: https://read.nhbr.com/nh-business-review/2021/04/09/?utm_content=b50dab7b646a5a99dce665404d8d5ee4&utm_campaign=utm_roblydigitaledition&utm_source=Robly.com&utm_medium=email#?page=18&dpg=1&z=68

We each have an extraordinary opportunity to make a difference in people’s lives, including our own. Don’t underestimate your impact!